Store Policy

Guarantee of Satisfaction

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At Piki Blooms, we want our customers to be completely satisfied with their floral arrangements and services. To ensure this is the case, we will send you a video of your finished arrangement for approval via instagram or whatsapp. We are keen to ensure that customer satisfaction is the forefront of our business and we will ensure we do our best to always meet our customer requirements.

 
Substitution Policy

Fresh Flowers:  We are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations.

 

In single-variety arrangements, the variety will take precedence over colour. For instance, if an order is for yellow daisies, they will substitute another color of daisies, not another yellow flower. White roses and cream roses may be substituted for each other as well as peach roses and pink roses. Purple and pink orchids may need to be substituted for white orchids and visa versa.

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Hat Boxes: Substitutions within a hatbox may be made with items of greater or equal value if necessary to guarantee freshness and timely delivery.

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Substitutions for Special Occasions: Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided us.